IT SUPPORT

Our unrivalled IT support capabilities can help all sizes of business and internal IT teams, no matter what your needs.

We know that every IT manager and team have different requirements, so we offer a range of flexible options that scale to meet your needs.

Award-Winning IT Support
 

We use leading-edge systems and tools to deliver world-class IT support to SMEs and internal IT teams.
We can offer remote and onsite IT support in Canada.

Whether it’s a critical incident or a more complex ticket or user request, our experienced technical staff will find the underlying cause of it as quickly as possible, either remotely or with an on-site visit.

Our experienced team of highly qualified professionals will work in partnership with your internal team and serve as the first line of support for your end-users. Our leading IT service management systems and advanced ticketing capabilities will efficiently assist with day-to-day support needs and service requests.

If any issues can’t be resolved by our frontline team, we can either pass them back to you or handle the issue internally with our 3rd Line Escalation team and on-site field engineers.

 

Does your internal IT team need more support?

Whether your team is overstretched, or you require a specialist service or skill-set you don’t currently have in-house, we can offer partially outsourced IT support.

We’ll integrate seamlessly to extend and enhance your internal resources and technical capabilities adding stability and value to your IT operations.

We’ll help improve internal efficiencies and deliver an exceptional end-user experience to you and your customers, with our complementary IT support and nationwide services.

IT Support for SMEs & in-House Teams

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT support partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, both remotely and onsite, so you can just focus on your commercial goals.

Complementary IT Support

If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our complementary IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.

People-first culture

Our people are our most important asset. Not only are they passionate about great customer service (which they always deliver with a smile),
our expert technicians are first-class at what they do.

As well as being a Microsoft Gold Partner,we’re fully trained and accredited in all the latest technologies, enabling us to support you across a wide range of IT environments.

Where you may need a little extra help

    • Add additional manpower when you need it
    • Quick access to certified & multi-skilled IT professionals
    • Add quality new technical staff without risk
    • Help to free internal team to focus on core duties
    • Add resources to help ease congestion and bottlenecks
    • Scale up & down quickly to meet changing workloads
    • Key cover for absences, illness & holidays
    • Support at remote sites & satellite offices
    • Additional expertise & manpower for project rollouts
    • Access to senior technical expertise & industry experience
    • Help with complex IT issues & major projects
    • Independent counsel & strategic advice
    • Access to leading-edge support technology & tools
    • Add valuable specialist services not available in-house

    Why work with us

    4-Star Certified Service Desk

    Our mature in-house service desk has achieved the prestigious 4-star Service Desk Institute certification at this level. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.

    Tailored Support

    We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.

    World-Class Service

    We work to High Five XLAs that exceed industry best benchmarks to deliver world-class service. You’ll always speak to a highly skilled engineer who will deal with your issue straight away, aiming for a first-touch fix.

    Industry-Leading Systems & Tools

    We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible

    Discover more ways we can help

      • IT Consultancy

      • IT Project Delivery

      • Cyber Security

      • Office 365 Services & Support

      • Connectivity & Internet

      • Phone Systems

      WE WANT TO BE YOUR TECHNOLOGY TRANSFORMATION PARTNER

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